A modern telephone service center of the Department of Road Transport has started operating in Cyprus, created to improve the quality of interaction with citizens and speed up the provision of information on all key services of the department. The opening of the new call center became part of the strategy of digital modernization of public services in Cyprus and is aimed at simplifying administrative procedures for residents of the country.
Operators can be contacted by phone at 22 807000 from Monday to Friday from 07:00 to 17:00 throughout the year, except for official public holidays. The new center combines previously separate support lines, allowing people to receive answers faster and resolve issues without the need to visit offices.
What services are available through the new telephone center
By contacting the call center of the Department of Road Transport, citizens can receive detailed consultations on the issuance and renewal of driver’s licenses, renewal of vehicle licenses, initial vehicle registration, re-registration and deregistration. Up-to-date information is also provided about vehicle recalls, vehicle technical inspections including the MOT procedure, and the possibility of booking appointments through online services.
Special attention is given to questions related to professional licenses, international transport operations, and current government support and subsidy programs in the transport sector. Thanks to the integration of all areas into a single system, the previous telephone number for consultations on vehicle recalls is gradually being phased out, since such requests are now processed through the new center.
Digitalization and improvement of public service
The creation of the telephone support center became an important step in the development of electronic public services in Cyprus. In recent years the department has been actively expanding the range of online services, allowing citizens to submit applications, pay fees, and book appointments remotely. This is especially relevant given the growing number of vehicles and the increasing workload on administrative services.
In addition to consultation assistance, the new call center provides the possibility of officially registering inquiries and complaints. All requests are recorded in the system, which helps ensure faster processing and increases transparency in the work of the department. Such an approach helps resolve emerging problems more quickly and improves the quality of the services provided.
The launch of a unified telephone service center makes interaction with the Department of Road Transport simpler and clearer. Citizens gain access to up-to-date information about driver’s licenses, vehicle registration, technical inspections, and other transport services in one place, which significantly saves time and reduces administrative burden.
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